Shipping Fees & Shipping Arrangements
During these challenging times, certain courier and postal services have suspended some shipping options. 3nhSHOP maintains daily contact with shipping carriers and will do our utmost to provide additional shipping methods as soon as possible.
Under normal circumstances, your estimated delivery date is calculated using the formula below:
Estimated Delivery Date = Stock Status + Estimated Transit Time (based on your selected shipping method)
Your order’s estimated ship‑out date refers to the date parcels leave our warehouse. It is estimated based on the longest lead‑time shown under “Stock Status” for items in your order. This estimated ship‑out date will also be stated in the order‑confirmation email sent to you after checkout.
Estimated Delivery Date = Stock Status + Estimated Transit Time (based on your selected shipping method)
Your order’s estimated ship‑out date refers to the date parcels leave our warehouse. It is estimated based on the longest lead‑time shown under “Stock Status” for items in your order. This estimated ship‑out date will also be stated in the order‑confirmation email sent to you after checkout.
[Express Shipping]
Orders are generally dispatched via international couriers, covering most countries and regions. Certain orders may be shipped by EMS (Express Mail Service), handled jointly with local postal authorities. A tracking number is provided for all orders.3nhSHOP will select the most suitable courier for your destination at its sole discretion without prior notice.
[Fast Mail – Available for selected countries only]
Orders are delivered by courier or postal service. A tracking number is provided for all orders.3nhSHOP will select the most suitable courier for your destination at its sole discretion without prior notice.
[Standard & Premium Standard Shipping]
Orders are sent via postal eParcel or registered parcel services.3nhSHOP will select the most suitable shipping carrier for your destination at its sole discretion without prior notice.
Tracking numbers are available for all Express‑Shipping orders (supported carriers include UPS, FedEx, EMS and DHL). Orders shipped via Standard & Premium Standard Shipping may or may not include tracking; where tracking is available for these services, you may track your shipment through your local postal service. Please go to “Member Center”, where you can find tracking numbers and links under the Status & Tracking section on your order‑detail page.
[Express Shipping]
Most couriers cannot deliver to PO Boxes (PO, APO, FPO, DPO). To ensure smooth delivery, please avoid using PO‑Box addresses when placing orders. Using a PO‑Box address may result in delivery delays.
[Standard & Premium Standard Shipping]
Standard & Premium Standard Shipping can deliver to PO Boxes (PO, APO, FPO, DPO). However, if your shipping method is upgraded to Express Shipping, PO‑Box addresses are discouraged because couriers cannot deliver to them.
Most couriers cannot deliver to PO Boxes (PO, APO, FPO, DPO). To ensure smooth delivery, please avoid using PO‑Box addresses when placing orders. Using a PO‑Box address may result in delivery delays.
[Standard & Premium Standard Shipping]
Standard & Premium Standard Shipping can deliver to PO Boxes (PO, APO, FPO, DPO). However, if your shipping method is upgraded to Express Shipping, PO‑Box addresses are discouraged because couriers cannot deliver to them.
This option applies only to orders shipping to Hong Kong. During checkout, customers may choose to have their3nhSHOP parcels delivered to SF Express self‑pickup points.
There is no extra fee for collecting your parcel in‑person. However, since you opt for delivery to an SF self‑pickup location, shipping charges for transporting your 3nhSHOP order to that pickup location will still apply.
SF Express Customer Service Hotline: (852) 2730 0273
Website: http://www.sf-express.com/hk/en/others/Contact_Us/SF_service_center_address/
We recommend contacting SF Express or visiting their website to verify opening hours for your selected pickup point. (Note: SF Express pickup‑point locations and opening hours are subject to change without prior notice.)
3nhSHOP SF self‑pickup service is limited to SF Stores, Service Centres and SF Smart Lockers within Hong Kong. This service is not valid for SF authorized partner outlets or SF locations outside Hong Kong.
If you select SF Express Self‑Pickup, please follow these steps to collect your parcel:
There is no extra fee for collecting your parcel in‑person. However, since you opt for delivery to an SF self‑pickup location, shipping charges for transporting your 3nhSHOP order to that pickup location will still apply.
SF Express Customer Service Hotline: (852) 2730 0273
Website: http://www.sf-express.com/hk/en/others/Contact_Us/SF_service_center_address/
We recommend contacting SF Express or visiting their website to verify opening hours for your selected pickup point. (Note: SF Express pickup‑point locations and opening hours are subject to change without prior notice.)
3nhSHOP SF self‑pickup service is limited to SF Stores, Service Centres and SF Smart Lockers within Hong Kong. This service is not valid for SF authorized partner outlets or SF locations outside Hong Kong.
If you select SF Express Self‑Pickup, please follow these steps to collect your parcel:
- Once your order ships, a tracking number will be assigned. Track your parcel to confirm it has arrived at your chosen SF self‑pickup location.
- SF Express will contact you by phone or SMS.
- Please collect your parcel within three days after being contacted by SF Express. Uncollected parcels will be returned to 3nhSHOP. Our customer‑service team will then contact you to arrange redelivery (additional shipping fees apply for redelivery).
Instructions for collection via SF Smart Locker:
- Once your parcel arrives at the designated SF Smart Locker, you will receive an SMS notification with pickup instructions.
- To retrieve your parcel, go to the corresponding smart locker and enter the passcode provided in your SMS.
- Please collect your parcel within three days after being contacted by SF Express. Uncollected parcels will be returned to 3nhSHOP. Our customer‑service team will then contact you to arrange redelivery (additional shipping fees apply for redelivery).
All parcels returned to3nhSHOP are treated as undeliverable. Causes include incorrect addresses, failed delivery attempts (including recipient absence), or unclaimed shipments returned by couriers.
Once we receive an undeliverable parcel,3nhSHOP will email you to discuss redelivery arrangements. Redelivery shipping fees match 3nhSHOP’s standard shipping rates. Even if your original order qualified for free shipping, redelivery shipping and handling fees will apply. You may also be liable for return‑to‑sender surcharges.
Once we receive an undeliverable parcel,3nhSHOP will email you to discuss redelivery arrangements. Redelivery shipping fees match 3nhSHOP’s standard shipping rates. Even if your original order qualified for free shipping, redelivery shipping and handling fees will apply. You may also be liable for return‑to‑sender surcharges.
My order was shipped via Standard & Premium Standard Shipping. If I add more items later, can my order qualify for free Express Shipping?
If modifying your order brings your cart total above the threshold for free Express Shipping, your order may be upgraded from Standard & Premium Standard to Express Shipping. Upgrades will never be processed without your consent. Please contact our customer‑service team to arrange shipping upgrades. Please note that free Express Shipping is only available for eligible countries/regions listed in our shipping‑fee table; refer to the shipping‑fee table for full details.
By placing an order with3nhSHOP, you are considered the importer of record and are responsible for any customs duties, import taxes, GST, VAT or other import‑related sales taxes. Customs regulations vary by country and territory,3nhSHOP cannot confirm or guarantee whether import taxes will apply to individual shipments. Please contact your local customs authority directly for tax‑related enquiries.
You may also incur administrative or processing fees levied by customs authorities. These fees must be paid to the delivery courier upon receipt of your parcel.
You may also incur administrative or processing fees levied by customs authorities. These fees must be paid to the delivery courier upon receipt of your parcel.
Which countries and regions does 3nhSHOP ship to?
3nhSHOP ships to the countries and regions listed below (excluding XXX and xxx). Please check individual product pages for further information.
- Australia
- Austria
- Brazil
- Belgium
- Brunei
- Bulgaria
- Canada*
- Cambodia
- Croatia
- Czech Republic
- Cyprus
- Denmark
- Estonia
- Finland
- France*
- Germany
- Greece
- Hong Kong SAR, China
- Hungary
- Indonesia
- Ireland
- Israel
- Italy
- Japan
- Kuwait
- Lithuania
- Luxembourg
- Latvia
- Malaysia
- Mexico
- Morocco
- Netherlands
- New Zealand
- Norway
- Qatar
- Philippines
- Poland
- Portugal
- Romania
- Saudi Arabia
- Singapore
- Slovakia
- Slovenia
- South Korea
- Spain
- Sweden
- Taiwan Region, China
- Thailand
- United Kingdom*
- United Arab Emirates
- United States*
- Vietnam
*Currently, 3nhSHOP cannot ship to certain territories belonging to Canada, France, the United Kingdom and the United States. We are actively exploring shipping solutions to resume service for these locations shortly.
- Canada:
- Saskatchewan
- France:
- Guadeloupe, Martinique, French Guiana, Réunion, Saint‑Pierre and Miquelon, Mayotte, Saint‑Barthélemy, Saint‑Martin, French Southern Territories, Wallis and Futuna, French Polynesia and New Caledonia
- United States:
- American Samoa, Guam, U.S. Virgin Islands, Federated States Of Micronesia, Northern Mariana Islands, Palau and Puerto Rico
- United Kingdom:
- Northern Ireland
Where are 3nhSHOP orders shipped from?
All orders are processed and shipped from our warehouse in Hong Kong SAR, China.