3nh strives to deliver the best‑in‑class service to our customers.
Please review the information below to identify the most suitable return option for you. You may submit a return request to obtain Return Merchandise Authorization (RMA) within the return period (counted from date of receipt; see details below). You may apply for RMA by following the methods below:
1. Contact our Customer Service Department
To ensure smooth processing, please prepare the following information before contacting Customer Service:

1. Your order number
2. 3nh product name and catalogue number of item(s) to be returned
3. Reason for return (e.g. replacement for damaged/defective item, size exchange, return of unopened item, repair for damaged/defective item)
4. For model‑exchange requests, please provide the 3nh product catalogue number and specifications of the replacement item within your order.

2. Submit your request via the "Return Items" field in Order History (only applicable for unopened returns due to change‑of‑mind)
Within Return Items , click the order number for which you wish to submit a return request. On the order page, locate the link labelled "Need to submit a return request?" below your purchased items. Click this link and follow the steps to complete your application.
Please refer to Terms & Conditions for full details.
All returned goods must be sent back within 30 days after RMA issuance. 3nhSHOP reserves the right to reject returns if goods are not received within a reasonable timeframe.
Terms & Conditions
Applicable to all products

1. All returns must be accompanied by a valid Return Merchandise Authorization (RMA) number and shipped to the receiving‑address of 3nhshop.com’s logistics partner in China. Unauthorised returns will not be processed by www.shop.3nh.com;
2. Items must be returned with their original packaging. Return applications may be rejected if packaging is missing;
3. Replacement items will normally be shipped to you via standard shipping method. The return‑shipping method shall be determined by 3nh, independent of the shipping method used for your original order;
4. Please use a reliable shipping service (e.g. registered airmail) for returns. www.3nhshop.com shall not be liable for parcels lost during return transit;
5. Coupon discounts, shipping fees and handling charges applied to your original order are non‑refundable;
6. www.3nhshop.com reserves the right to amend these Terms & Conditions and reject replacement requests without prior notice. In case of dispute, www.3nhshop.com holds the final decision‑making authority.

Replacement for Damaged / Defective Items

1. www.3nhshop.com will cover return‑shipping costs only for confirmed damaged‑defective items returned by standard airmail. Return‑shipping reimbursement will be credited as 3nhSHOP store credit within seven days upon receipt of returned goods. No return‑shipping reimbursement will be provided for items sent via alternative services such as international courier or express air freight;
2. For damaged or defective goods, only item replacement will be provided; cash refunds are not available. For certain XXX products (excluding XXX and XXX), repair service will be offered.

Model / Specification Exchange

1. Items submitted for exchange must be intact, unmarked and unused. www.3nhshop.com reserves the right to decline exchange requests if items fail this condition;
2. Customer shall bear return‑shipping fees. www.3nhshop.com will not cover return‑shipping charges, but will cover outbound shipping for replacement goods. www.3nhshop.com accepts no liability for parcels lost during return transit.

Return of Unopened Items

1. Unopened items for return must be sent back to www.3nhshop.com’s China address together with original packaging. Return applications may be rejected if packaging is incomplete. Customer shall bear return‑shipping fees; www.3nhshop.com will not cover return‑shipping costs. www.3nhshop.com shall not be liable for parcels lost during return transit.
2. Once returned unopened items are confirmed intact and unmarked, refunds will generally be issued in the form of 3nhSHOP store credit. Refund processing will commence after 3nh confirms receipt of eligible returned goods.

Repair for Damaged / Defective Items

1. Certain XXX products (excluding XXX and XX‑series products) are eligible for return‑for‑repair service.
2. Please contact Customer Service to request repair within 180 days upon receipt of goods (excluding specified XXX and XXX products). Requests submitted beyond this timeframe may be rejected.
3. Returned items will be inspected by professional technicians. Repair‑or‑exchange requests will be rejected if damage or defects are deemed non‑quality‑related.
4. If professional inspection confirms repair is required, repair turnaround time is approximately four to five weeks.